FAQ
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
-
Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States.
For more information, please check our Shipping Policy
Question #3: Where is Coztelo located?
Answer: Coztelo is a U.S.-based lighting and lamp store brand. We proudly offer a curated selection of high-quality lamp and lighting products, with shipping available exclusively within the U.S.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return and Refund Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return and Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
See our Refund and Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases.
For more information, please refer to our Return and Refund Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at contact@coztelo.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return and Refund Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store Name: Coztelo
Address: 1209 Mountain Rd. PL NE, Albuquerque, NM 87110, USA
Email: contact@coztelo.com
Phone: +1 813-532-3130
Customer Service Hours:
Monday - Saturday: 09:00 - 17:00 Eastern (GMT-05:00)
Sunday: Closed
We aim to respond within 1-2 business days.